WARRANTY POLICY

1. Introduction

This Warranty Policy explains how warranty claims are handled by MML Mining & Lubricants.

MML Mining & Lubricants supplies a wide range of PPE, safety equipment, industrial products, lubricants, tools, consumables, mining supplies, workwear, footwear, and related products.

Most products supplied by MML are sourced from third-party suppliers, distributors, importers, and manufacturers locally and internationally. MML does not manufacture most of the products it sells.

For this reason, warranty claims are generally subject to the warranty terms, inspection process, approval process, limitations, and exclusions of the relevant manufacturer, supplier, distributor, importer, or brand owner.

Nothing in this Warranty Policy is intended to remove or limit any customer rights that cannot legally be excluded under South African law.

2. Scope of this Warranty Policy

This Warranty Policy applies to goods supplied by MML Mining & Lubricants, including but not limited to:

Personal Protective Equipment

Safety footwear

Workwear and protective clothing

Gloves and hand protection

Head, eye, hearing, and respiratory protection

Industrial tools

Power tools

Lubricants, oils, grease, and related products

Mining and industrial consumables

Cleaning supplies

First aid products

Branded, printed, embroidered, or customised products

Special-order products

Any other products supplied by MML

This Warranty Policy must be read together with MML’s Terms and Conditions, Privacy Policy, Returns Policy, quotations, invoices, manufacturer documents, supplier documents, product instructions, and any applicable written agreement.

3. Manufacturer and Supplier Warranties

Where a product is covered by a manufacturer, supplier, distributor, importer, or brand warranty, that warranty will apply according to its own terms and conditions.

MML will, where reasonably possible, assist the customer by submitting or referring the warranty claim to the relevant supplier, manufacturer, distributor, importer, or brand representative.

MML does not control the outcome of third-party warranty assessments and is not responsible for delays, rejection, limitations, or conditions imposed by manufacturers or suppliers.

The final warranty decision may depend on the manufacturer’s or supplier’s inspection, testing, findings, policy, and warranty approval process.

4. No Automatic Warranty Approval by MML

Submitting a warranty claim to MML does not mean that the claim has been accepted or approved.

A warranty claim will only be accepted if:

The product falls within an applicable warranty period

The product qualifies under the relevant manufacturer or supplier warranty

The defect is not caused by misuse, abuse, negligence, poor maintenance, incorrect storage, incorrect application, or normal wear and tear

The claim is supported by proof of purchase

The product is made available for inspection where required

The manufacturer, supplier, distributor, importer, or MML approves the claim where applicable

MML reserves the right to reject any warranty claim that does not meet the requirements of this Warranty Policy, the applicable manufacturer warranty, supplier warranty, or South African law.

5. Warranty Claim Process

To submit a warranty claim, the customer must contact MML in writing and provide the following:

Customer name or company name

Contact details

Invoice number or proof of purchase

Product description

Product code or model number, where available

Date of purchase

Description of the alleged defect

Clear photographs or videos of the product and defect, where applicable

Details of how the product was used

Details of where the product was used

Any product serial number, batch number, expiry date, or manufacturing code, where applicable

Any other information requested by MML, the supplier, or the manufacturer

MML may require the customer to return the product for inspection.

No warranty claim will be processed without sufficient information and proof of purchase.

6. Inspection and Assessment

MML may inspect the product or refer the product to the relevant supplier, manufacturer, distributor, importer, or authorised technical representative for assessment.

The assessment may consider:

The condition of the product

The nature of the alleged defect

The age of the product

The date of purchase

The way the product was used

The application or environment in which the product was used

Maintenance history, where applicable

Storage conditions

Signs of misuse, abuse, contamination, alteration, or unauthorised repair

Manufacturer instructions and product specifications

Applicable warranty terms

MML may rely on the findings of the relevant supplier, manufacturer, distributor, importer, or technical representative.

7. Warranty Periods

Warranty periods vary depending on the product, brand, supplier, manufacturer, category, and type of goods.

MML does not guarantee that all products carry the same warranty period.

Some products may carry:

A manufacturer warranty

A supplier warranty

A limited warranty

A workmanship warranty

A usage-based warranty

A short-term warranty

No extended warranty beyond rights required by law

The customer is responsible for requesting warranty details before purchasing goods where warranty terms are important to the purchase decision.

8. Products Sourced Locally and Internationally

Many products supplied by MML are sourced from different suppliers, distributors, importers, and manufacturers in South Africa and internationally.

Because products may be sourced from different countries, warranty terms may differ by:

Brand

Product category

Supplier

Manufacturer

Country of origin

Importer terms

Product application

Product usage

Industry requirements

Batch or production run

MML will review the relevant warranty position for each claim based on the specific product supplied and the supplier or manufacturer involved.

9. Possible Warranty Remedies

Where a warranty claim is approved, the remedy may include one or more of the following, depending on the law, manufacturer policy, supplier policy, product type, and circumstances:

Repair of the product

Replacement of the product

Credit note

Refund

Replacement part

Manufacturer-approved remedy

Supplier-approved remedy

MML may not be able to offer a remedy before the product has been inspected and the claim has been approved.

Where the remedy is controlled by the manufacturer or supplier, MML may only be able to offer the remedy approved by that manufacturer or supplier, unless South African law requires otherwise.

10. What Is Not Covered

Unless required by law or expressly approved in writing, warranty claims will not cover defects, damage, failure, loss, or complaints caused by:

Normal wear and tear

Misuse or abuse

Negligence

Incorrect product selection

Incorrect sizing or fit

Incorrect application

Incorrect installation

Incorrect use

Poor maintenance

Lack of maintenance

Incorrect storage

Exposure to unsuitable conditions

Contamination

Chemical exposure

Heat, moisture, dust, corrosion, or environmental damage

Accidental damage

Intentional damage

Unauthorised repairs

Unauthorised modifications

Alteration of the product

Removal of serial numbers, labels, tags, seals, or identification marks

Use outside manufacturer specifications

Use outside intended purpose

Failure to follow manufacturer instructions

Continued use after a defect becomes visible

Damage after delivery or collection

Damage caused during customer transport, storage, or handling

Incorrect lubricant grade, specification, or compatibility

Mixing incompatible oils, grease, lubricants, or chemicals

Product expiry where the customer failed to use the product within the recommended period

11. PPE and Safety Equipment

PPE and safety equipment must be correctly selected, fitted, used, stored, inspected, maintained, and replaced.

Warranty claims on PPE may be rejected where the issue is caused by:

Normal wear and tear

Heavy-duty use

Incorrect sizing

Incorrect product selection

Incorrect storage

Contamination

Exposure to chemicals, heat, flame, moisture, or harsh conditions

Failure to follow manufacturer instructions

Continued use after damage

Use outside the product’s intended purpose

Failure to replace damaged or expired PPE

MML is not responsible for injury, loss, damage, downtime, or claims caused by incorrect PPE selection, incorrect PPE use, lack of training, poor maintenance, or failure to comply with workplace or mine safety requirements.

12. Lubricants, Oils, Grease, and Chemical-Related Products

Warranty claims relating to lubricants, oils, grease, or chemical-related products are subject to strict assessment.

The customer is responsible for confirming the correct grade, specification, application, compatibility, storage, and manufacturer requirements before use.

Warranty claims may be rejected where the issue is caused by:

Incorrect product selection

Incorrect product grade

Incorrect application

Incorrect storage

Mixing incompatible products

Contaminated containers

Contaminated equipment

Contamination during handling

Failure to follow manufacturer instructions

Use outside recommended specifications

Use in unsuitable machinery or equipment

Damage caused after delivery or collection

MML is not liable for equipment failure, downtime, production loss, contamination, or consequential damage caused by incorrect lubricant, oil, grease, or chemical use.

13. Tools, Equipment, and Power Tools

Warranty claims for tools, equipment, and power tools are subject to the relevant manufacturer or supplier warranty.

Warranty claims may be rejected where damage or failure is caused by:

Overloading

Incorrect use

Industrial use outside product rating

Poor maintenance

Incorrect power supply

Water damage

Dust or site damage

Accidental damage

Unauthorised repairs

Unauthorised modifications

Use of incorrect accessories or consumables

Failure to follow user manuals or safety instructions

Consumable parts are generally not covered unless the manufacturer or supplier confirms otherwise.

14. Branded, Printed, Embroidered, and Customised Products

Branded, printed, embroidered, altered, or customised products are subject to limited warranty coverage.

MML is not responsible for defects, dissatisfaction, or errors where the customer approved:

Artwork

Logo placement

Spelling

Colours

Sizing

Product choice

Branding method

Print method

Embroidery details

Layout

Quantity

Final proof

Warranty claims may be rejected where the issue results from customer-approved artwork, incorrect information supplied by the customer, unsuitable product selection, washing damage, misuse, or wear and tear.

15. Special Order Goods

Special Order Goods are sourced or supplied specifically for the customer.

Warranty claims for Special Order Goods are subject to the relevant manufacturer, supplier, importer, or distributor warranty.

Special Order Goods may not be returned, exchanged, refunded, or cancelled merely because the customer no longer wants the product, selected the wrong product, ordered the wrong size, changed requirements, or failed to confirm suitability before ordering.

This does not limit any rights the customer may have under applicable South African law for defective or unsafe goods.

16. Proof of Purchase Required

A valid proof of purchase is required for all warranty claims.

Proof of purchase may include:

MML invoice

MML receipt

MML order confirmation

Customer account record

Any other document accepted by MML

MML may reject a warranty claim where the customer cannot prove that the product was purchased from MML.

17. Return of Goods for Warranty Assessment

Where goods must be returned for warranty assessment, the customer must return the goods in a clean, safe, and complete condition.

The customer must ensure that goods returned for assessment are properly packed and protected during transport.

MML may refuse to accept goods that are unsafe, contaminated, hazardous, leaking, damaged in transit, incomplete, or not suitable for handling.

Where required, the customer must provide safety information, Safety Data Sheets, or handling instructions before returning goods.

18. Transport and Assessment Costs

Transport, courier, collection, or delivery costs relating to warranty claims may be handled according to the applicable manufacturer or supplier policy and applicable law.

Where a claim is rejected, the customer may be responsible for transport, courier, inspection, testing, repair quotation, storage, or return costs where permitted by law.

Where a claim is approved, transport or handling costs will be dealt with in accordance with the applicable warranty terms and South African law.

19. Turnaround Times

Warranty claim turnaround times are estimates only.

Warranty assessments may be delayed by:

Supplier response times

Manufacturer response times

Importer response times

Courier delays

Product testing requirements

Technical inspections

Availability of replacement parts

International supplier communication

Public holidays

Load shedding

Stock availability

Administrative requirements

MML is not liable for downtime, loss of income, loss of production, mine downtime, plant downtime, business interruption, or consequential loss caused by warranty assessment delays.

20. Rejected Warranty Claims

If a warranty claim is rejected, MML may inform the customer of the reason for rejection where such information is available.

Rejected goods must be collected by the customer or returned to the customer at the customer’s cost, where permitted by law.

MML may charge reasonable storage, handling, courier, or return costs for rejected claims where goods are not collected within a reasonable period after notification.

21. Limitation of Liability

To the maximum extent permitted by South African law, MML will not be liable for:

Indirect loss

Consequential loss

Loss of profit

Loss of income

Loss of production

Business interruption

Mine downtime

Plant downtime

Equipment damage caused by incorrect product use

Damage caused by incorrect product selection

Damage caused by misuse or abuse

Damage caused by poor maintenance

Damage caused by incorrect installation

Damage caused by unauthorised repairs or modifications

Delays caused by suppliers, manufacturers, importers, couriers, or warranty assessment processes

Where liability cannot legally be excluded, MML’s liability is limited, to the extent permitted by law, to the value of the goods giving rise to the claim.

Nothing in this Warranty Policy excludes or limits liability where South African law does not allow such exclusion or limitation.

22. Consumer Protection Act Rights

This Warranty Policy does not remove any rights that a customer may have under the Consumer Protection Act or any other applicable South African law.

Where the Consumer Protection Act applies, customers may have certain rights relating to goods that are defective, unsafe, or not of acceptable quality.

MML will handle such claims in accordance with applicable law, the facts of the claim, the product involved, the customer category, and the relevant manufacturer or supplier process.

23. Commercial, Industrial, and Mine Use

Many products supplied by MML are used in demanding commercial, industrial, construction, mining, workshop, factory, and site environments.

The customer is responsible for ensuring that the selected product is suitable for the intended environment and application.

Heavy-duty use, harsh environments, abrasive conditions, contamination, chemical exposure, heat, water, dust, pressure, incorrect storage, and abnormal operating conditions may reduce product lifespan and may affect warranty coverage.

MML does not guarantee that a product will be suitable for a specific mine, site, machine, project, job, or industrial application unless expressly confirmed in writing by MML.

24. Customer Duties

The customer must:

Check product suitability before purchase

Follow all manufacturer instructions

Use products only for their intended purpose

Store products correctly

Maintain products correctly

Inspect products before and during use

Stop using defective or damaged products immediately

Report defects promptly

Keep proof of purchase

Provide full information for warranty claims

Make goods available for inspection when required

Comply with workplace, mine, site, safety, and legal requirements

Failure to follow these duties may result in rejection of a warranty claim.

25. No Unauthorised Repairs or Modifications

The customer must not repair, alter, modify, dismantle, tamper with, or interfere with goods before submitting a warranty claim, unless authorised in writing by MML, the supplier, or the manufacturer.

Unauthorised repair, alteration, modification, dismantling, or tampering may void the warranty.

26. Final Warranty Decision

The final warranty decision may depend on:

The applicable manufacturer warranty

The applicable supplier warranty

The nature of the product

Inspection findings

Technical assessment

Product usage

Product condition

Proof of purchase

Applicable South African law

MML may rely on the decision, findings, or assessment of the relevant manufacturer, supplier, distributor, importer, or technical representative.

27. Changes to this Warranty Policy

MML may amend, update, replace, or revise this Warranty Policy at any time.

The latest version published on the website will apply from the date of publication.

Customers are responsible for reviewing this Warranty Policy before purchasing goods, submitting warranty claims, or relying on warranty coverage.

28. Contact Details

For warranty claims, product assessments, or questions about this Warranty Policy, contact:

MML Mining & Lubricants

Physical Address:
40 Reitz Street
Brits
0250
North West
South Africa

Sales Enquiries:
[email protected]

Telephone:
012 252 8505
082 779 3381