Terms and Conditions

1. Introduction

These Terms and Conditions govern the use of this website, enquiries submitted through this website, quotations requested from MML Mining & Lubricants, and the sale and supply of goods and services by MML Mining & Lubricants.

This website is provided for information, product display, enquiries, quotation requests, and business communication purposes only. This website does not currently operate as an online store and does not process online purchases, online checkout, or online payments.

Products may be purchased through MML Mining & Lubricants’ physical shop, direct sales channels, written quotations, invoices, email, telephone, WhatsApp, or any other sales process approved by MML Mining & Lubricants.

By accessing or using this website, submitting an enquiry, requesting a quotation, accepting a quotation, placing an order, making payment, collecting goods, accepting delivery, or otherwise doing business with MML Mining & Lubricants, you agree to be bound by these Terms and Conditions.

If you do not agree to these Terms and Conditions, you must not use this website, submit enquiries, request quotations, or proceed with any transaction with MML Mining & Lubricants.

2. Definitions

In these Terms and Conditions, unless the context indicates otherwise:

“MML”, “we”, “us”, or “our” means MML Mining & Lubricants.

“Customer”, “you”, or “your” means any natural person, juristic person, company, contractor, mine, industrial site, organisation, representative, agent, employee, authorised buyer, or user who accesses this website, submits an enquiry, requests a quotation, places an order, purchases goods, receives goods, or receives services from MML.

“Goods” means any products supplied, sourced, sold, delivered, or made available by MML, including but not limited to PPE, safety equipment, workwear, footwear, tools, lubricants, oils, grease, consumables, industrial supplies, mining supplies, branded goods, special-order goods, and related products.

“Services” means any services provided by MML, including sourcing, supply support, quotation assistance, branding coordination, delivery support, and related business services.

“Website” means the website operated by or on behalf of MML Mining & Lubricants.

“Quotation” means a written price proposal issued by MML to a customer.

“Special Order Goods” means goods that are non-stock, imported, sourced on request, branded, printed, embroidered, altered, customised, made-to-order, cut-to-size, or specifically procured for a customer.

3. Company Information

Business Name: MML Mining & Lubricants
Business Type: Supplier of PPE, safety equipment, industrial products, lubricants, tools, consumables, and mining and industrial supply products
Country: Republic of South Africa

Physical Address:
40 Reitz Street
Brits
0250
North West
South Africa

Sales Enquiries:
[email protected]

Telephone:
012 252 8505
082 779 3381

4. Website Purpose and No Online Sales

The website is provided for general information, business communication, product display, enquiries, and quotation requests.

The display of goods, categories, services, images, specifications, brands, or product information on the website does not constitute a binding offer for online sale.

No sale is concluded through the website merely because a customer submits an enquiry, completes a form, requests information, clicks a button, sends a message, or receives an automated response.

An order is only accepted once MML confirms the order in writing, issues an invoice, accepts payment, or otherwise confirms acceptance through an authorised representative.

MML reserves the right to refuse, amend, delay, or cancel any enquiry, quotation, or order where legally, operationally, or commercially necessary.

5. Products and Services

MML supplies mining, industrial, safety, and workplace products, including but not limited to:

Personal Protective Equipment

Safety footwear

Hand protection

Head protection

Eye protection

Hearing protection

Respiratory protection

Reflective clothing

Overalls and workwear

Disposable workwear

Freezer wear and rainwear

Cleaning supplies

First aid kits and related items

Industrial tools

Power tools

Lubricants, oils, grease, and related products

Mining and industrial consumables

Product sourcing and supply support

Branded, printed, or embroidered products where applicable

MML may add, remove, amend, substitute, or discontinue any product, service, category, brand, specification, size, colour, packaging, or availability without prior notice.

6. Website Information, Images, and Accuracy

MML takes reasonable steps to ensure that website information is accurate and current. However, MML does not guarantee that all information on the website is complete, accurate, current, available, or free from errors.

Product images are for illustration purposes only. Actual goods may differ in appearance, packaging, colour, branding, size, shape, design, or specification.

Website information may be affected by supplier changes, stock availability, manufacturer updates, pricing changes, import conditions, exchange rate fluctuations, administrative errors, or delays in updating website content.

MML reserves the right to correct any error, omission, price, description, specification, stock information, or other website content at any time without prior notice.

7. Acceptable Website Use

You may only use this website for lawful purposes.

You may not:

Submit false, misleading, fraudulent, or unlawful information

Misrepresent your identity, authority, company, or intended use

Attempt to interfere with the website’s operation or security

Upload, transmit, or distribute malware, viruses, or harmful code

Copy, scrape, reproduce, or misuse MML’s website content

Use the website to commit fraud or unlawful activity

Infringe MML’s intellectual property rights

Damage MML, its customers, suppliers, employees, or third parties

MML may restrict, suspend, or block access to the website where misuse is suspected.

8. Quotations

All quotations issued by MML are subject to:

Stock availability

Supplier availability

Supplier price changes

Exchange rate changes, where applicable

VAT, where applicable

Transport, courier, or delivery charges

Customer acceptance

Written confirmation by MML

Any conditions stated on the quotation

Unless otherwise stated in writing, quotations are valid for 7 calendar days from the date of issue.

A quotation does not reserve stock unless MML expressly confirms stock reservation in writing.

MML may withdraw, revise, or correct a quotation before order acceptance where pricing, stock, supplier terms, product details, delivery costs, or any relevant information changes.

9. Orders and Acceptance

An order is only binding once accepted by MML in writing or once MML issues an invoice confirming the accepted order.

The customer is responsible for checking all order details before confirmation, including:

Product description

Product code

Size

Colour

Quantity

Specification

Brand

Price

Delivery or collection details

Site requirements

Mine access requirements

Branding, printing, embroidery, or artwork details

Special-order requirements

MML may refuse, cancel, delay, or amend an order where:

Stock is unavailable

Payment has not been received

Customer information is incorrect or incomplete

Supplier pricing or availability changes

Goods are discontinued

The customer has overdue amounts

Delivery, collection, or site access is not possible

Fulfilment is unlawful, impractical, or commercially unreasonable

The order contains an error or omission

The customer fails to provide required approval, documentation, or confirmation

10. Pricing

All prices are quoted in South African Rand unless stated otherwise.

Prices may change without prior notice due to supplier increases, exchange rate changes, fuel costs, import costs, transport charges, stock shortages, market conditions, or other business-related factors.

Where prices appear on the website, such prices are for general information only and are not binding unless confirmed in a formal written quotation or invoice issued by MML.

If a pricing error appears on the website, quotation, invoice, catalogue, communication, or other document, MML reserves the right to correct the error before accepting or fulfilling an order.

11. Payment

Unless otherwise agreed in writing, payment must be made in full before goods are released, delivered, dispatched, ordered from suppliers, branded, customised, or collected.

MML may, at its discretion, approve credit facilities for selected customers.

Where credit facilities are approved:

Payment must be made according to the approved credit terms

MML may suspend supply if any amount is overdue

MML may withdraw, reduce, or amend credit facilities at any time

MML may charge interest on overdue amounts where legally permitted

MML may recover collection costs, legal costs, and administration costs incurred in recovering overdue amounts

MML is not required to release goods or continue supply while payment is outstanding.

12. Ownership and Risk

Ownership of goods remains with MML until the full purchase price, including VAT, delivery charges, and any other applicable amounts, has been paid in full.

Risk in the goods passes to the customer when the goods are collected, delivered, handed to a courier, handed to a transport provider, or otherwise made available to the customer or the customer’s representative.

After risk has passed, the customer is responsible for insurance, safe handling, correct storage, security, and protection of the goods.

13. Delivery

Delivery dates and lead times are estimates only and are not guaranteed unless expressly confirmed in writing by MML.

MML is not liable for delay, loss, damage, or additional cost caused by:

Supplier delays

Courier delays

Transport delays

Stock shortages

Import delays

Load shedding

Power failures

Strikes

Road closures

Weather conditions

Mine or site access delays

Incorrect delivery information

Customer unavailability

Failed delivery attempts

Events outside MML’s reasonable control

The customer must inspect goods immediately upon delivery and report any visible damage, shortage, incorrect item, or delivery issue to MML as soon as reasonably possible.

14. Collection from Physical Shop or Collection Point

Where goods are collected by the customer, employee, contractor, courier, driver, or other representative, that person is deemed authorised to collect the goods on behalf of the customer.

The customer or representative must inspect the goods before leaving the collection point.

MML may reject claims for visible damage, incorrect quantities, missing items, or incorrect goods where such issue was not reported at the time of collection or within a reasonable time thereafter.

15. Mine, Site, Contractor, and SHE Requirements

Where goods are supplied or delivered to mines, industrial sites, construction sites, plants, factories, workshops, or controlled-access premises, the customer is responsible for providing all site access and compliance requirements before delivery or supply.

This may include:

Site access rules

Delivery booking requirements

Contractor file requirements

SHE documentation requirements

Safety induction requirements

Vehicle access requirements

PPE requirements for delivery personnel

Contact person details

Gate entry procedures

Mine or site approval requirements

Delivery times and restrictions

Any other compliance requirement relevant to the site

MML may provide contractor or SHE documentation where applicable and available.

MML is not liable for refused access, failed delivery, delays, penalties, loss, costs, downtime, or additional charges caused by missing, incorrect, incomplete, or late site access information supplied by the customer.

16. Product Suitability and Customer Responsibility

The customer is responsible for ensuring that goods purchased from MML are suitable for the customer’s intended purpose, workplace, industry, mine, project, machinery, application, safety requirement, or operating environment.

The customer must verify:

Product suitability

Product ratings

Safety ratings

Certifications

Size and fit

Material specifications

Mine approval requirements

Site approval requirements

Compatibility

Application requirements

Manufacturer instructions

Legal and workplace compliance requirements

MML may provide general product information, but the final responsibility for product selection, approval, use, and compliance remains with the customer.

17. PPE and Safety Equipment

PPE and safety equipment must be correctly selected, fitted, used, stored, maintained, inspected, and replaced.

MML is not liable for injury, death, damage, loss, downtime, business interruption, or claims caused by:

Incorrect product selection

Incorrect sizing or fit

Incorrect use

Failure to use PPE correctly

Failure to train employees or users

Failure to follow manufacturer instructions

Poor maintenance

Normal wear and tear

Continued use of damaged, expired, contaminated, or worn PPE

Use outside the product’s intended purpose

Failure to comply with workplace, mine, safety, or legal requirements

The customer must ensure that all users, employees, contractors, and site personnel are properly trained in the correct use, care, maintenance, storage, inspection, and replacement of PPE.

18. Lubricants, Oils, Grease, and Chemical-Related Products

The customer is responsible for confirming the correct grade, specification, application, compatibility, storage method, and manufacturer requirement before ordering or using lubricants, oils, grease, or chemical-related products.

MML is not liable for damage, contamination, equipment failure, production loss, downtime, breakdowns, maintenance costs, or claims caused by:

Incorrect product selection

Incorrect application

Incorrect grade or specification

Incorrect storage

Mixing incompatible products

Contaminated containers

Contaminated equipment

Failure to follow manufacturer instructions

Use outside recommended specifications

Failure to follow safety or handling requirements

Safety Data Sheets may be supplied on request where available.

19. Special Orders, Custom Products, Branding, Printing, and Embroidery

Special Order Goods may not be cancelled, returned, exchanged, or refunded unless defective or unless cancellation, return, exchange, or refund is required by applicable law.

MML may require a deposit or full payment before sourcing, ordering, importing, branding, printing, embroidering, altering, or producing Special Order Goods.

Lead times for Special Order Goods are estimates only.

The customer is responsible for checking and approving all artwork, logos, spelling, colours, sizes, layouts, branding positions, embroidery details, print details, and product specifications before production.

Once the customer approves artwork, branding, printing, embroidery, spelling, sizing, or specifications, MML is not responsible for errors, defects, dissatisfaction, or losses arising from approved details.

20. Returns

Returns may be accepted at MML’s discretion and subject to applicable South African law.

To request a return, the customer must contact MML in writing and provide:

Invoice number

Proof of purchase

Product description

Reason for return

Photographs, where applicable

Any supporting information requested by MML

Returned goods must be:

Unused

Undamaged

Clean

Complete

In original packaging

Suitable for resale

Returned within the period agreed by MML or required by law

MML may refuse returns for:

Used goods

Damaged goods

Opened goods

Contaminated goods

Special Order Goods

Branded, printed, or embroidered goods

Made-to-order goods

Cut-to-size goods

Goods without original packaging

Goods damaged through misuse, neglect, poor storage, or incorrect handling

Lubricants, oils, grease, chemicals, or sealed products where seals are broken

Nothing in this clause limits any right the customer may have under applicable South African law.

21. Defective Goods

If goods are defective, unsafe, or do not comply with applicable quality standards, the customer must notify MML as soon as reasonably possible.

MML may inspect the goods or refer the goods to the supplier, manufacturer, or authorised technical representative for assessment.

Where required by law, MML may provide the legally applicable remedy, which may include repair, replacement, or refund.

MML is not responsible for defects, damage, loss, or failure caused by:

Misuse

Abuse

Negligence

Normal wear and tear

Incorrect installation

Incorrect application

Incorrect storage

Poor maintenance

Unauthorised repairs

Unauthorised modifications

Failure to follow manufacturer instructions

Damage after delivery or collection

Use outside product specifications

22. Warranties

Manufacturer warranties apply where available and where applicable to the goods supplied.

MML does not provide any warranty beyond the applicable manufacturer warranty unless expressly confirmed in writing.

Warranty claims are subject to inspection, supplier approval, manufacturer approval, and the terms and conditions of the relevant warranty.

Warranty does not cover:

Normal wear and tear

Consumable parts

Incorrect use

Incorrect storage

Accidental damage

Abuse or negligence

Unauthorised repairs

Unauthorised modifications

Use outside product specifications

Damage after delivery or collection

Failure to follow instructions

23. Cancellations

Orders may not be cancelled once processed, sourced, manufactured, branded, embroidered, printed, imported, dispatched, delivered, or collected, unless MML agrees in writing or cancellation is required by law.

Special Order Goods may not be cancelled once MML has placed the order with a supplier, started production, started branding, or incurred costs in relation to the order.

MML may cancel an order where:

Payment is not received

Stock becomes unavailable

Supplier terms change

Product information was incorrect

Pricing was incorrect

The customer provides false or incomplete information

Fulfilment becomes impossible, unlawful, impractical, or commercially unreasonable

24. Customer Responsibilities

The customer is responsible for:

Providing correct and complete information

Confirming product suitability

Confirming site, mine, and workplace requirements

Confirming PPE and safety requirements

Confirming lubricant and product specifications

Checking all quotations, invoices, and order confirmations

Inspecting goods on delivery or collection

Reporting problems promptly

Following manufacturer instructions

Training employees and users where required

Complying with all applicable laws, workplace rules, mine rules, health and safety obligations, and industry requirements

25. Limitation of Liability

To the maximum extent permitted by South African law, MML will not be liable for:

Indirect loss

Consequential loss

Loss of profit

Loss of production

Loss of income

Business interruption

Mine downtime

Plant downtime

Equipment damage caused by incorrect product use

Loss caused by delayed delivery

Loss caused by supplier delays

Loss caused by courier or transport delays

Loss caused by customer error

Loss caused by incorrect product selection

Injury or damage caused by misuse of PPE or safety equipment

Loss caused by site access delays or customer non-compliance

Where MML’s liability cannot legally be excluded, MML’s liability is limited, to the extent permitted by law, to the value of the goods or services supplied in relation to the claim.

Nothing in these Terms and Conditions excludes or limits liability where such exclusion or limitation is not permitted by South African law.

26. Indemnity

The customer indemnifies and holds harmless MML, its owners, directors, employees, agents, representatives, suppliers, and service providers against any claim, loss, damage, cost, expense, liability, penalty, or legal cost arising from:

Incorrect product selection

Incorrect product use

Failure to follow instructions

Workplace accidents

Mine or site non-compliance

Customer negligence

Misuse of goods

Unauthorised product modification

False, incorrect, or incomplete information supplied by the customer

Breach of these Terms and Conditions

Breach of any applicable law, regulation, site rule, mine rule, or workplace requirement

27. Force Majeure

MML will not be liable for any failure, delay, interruption, or inability to perform caused by events beyond its reasonable control, including but not limited to:

Strikes

Supplier shortages

Transport delays

Import delays

Natural disasters

Fire

Flood

Civil unrest

Government restrictions

Load shedding

Power failures

Road closures

Extreme weather

Pandemics or public health restrictions

War, riots, or public disorder

Any event that prevents or disrupts normal business operations

28. Privacy Policy

MML’s collection, use, storage, protection, and processing of personal information is governed by MML’s separate Privacy Policy.

By using this website, submitting an enquiry, requesting a quotation, placing an order, making payment, collecting goods, or accepting delivery, you acknowledge that MML may process personal information where necessary for legitimate business, operational, legal, and customer service purposes, as more fully set out in the Privacy Policy.

Customers should read the Privacy Policy together with these Terms and Conditions.

29. Marketing and Business Communication

By submitting an enquiry, requesting a quotation, placing an order, or doing business with MML, the customer agrees that MML may contact the customer regarding products, services, quotations, orders, deliveries, account matters, and related business communication.

MML may send marketing communication where permitted by law.

Customers may opt out of marketing communication where applicable.

30. Electronic Communication

The customer agrees that website forms, email, WhatsApp, electronic quotations, invoices, digital documents, electronic signatures, and other electronic communication may be used for business communication with MML.

An electronic communication sent by MML is deemed received when it enters the customer’s information system, email system, messaging platform, or communication device, unless the contrary is proven.

The customer is responsible for ensuring that the contact details provided to MML are correct and up to date.

31. Intellectual Property

All website content, including text, images, logos, graphics, product descriptions, layout, designs, documents, branding, and other materials, belongs to MML or its licensors, suppliers, or content providers unless otherwise stated.

No website content may be copied, reproduced, modified, distributed, displayed, published, or used without prior written permission from MML.

Supplier brand names, logos, trademarks, and product images remain the property of their respective owners.

32. Third-Party Suppliers and Brands

MML may supply goods manufactured, imported, distributed, or branded by third-party suppliers.

MML is not responsible for supplier or manufacturer changes, including changes to:

Product design

Product packaging

Product specifications

Product colours

Product availability

Product certification

Product instructions

Manufacturer warranty terms

Third-party supplier and manufacturer terms may apply.

33. Third-Party Links

This website may contain links to third-party websites.

MML is not responsible for third-party websites, content, products, services, policies, security, availability, or accuracy.

Use of third-party websites is at the user’s own risk.

34. Legal Documents

The following legal documents may apply to customers, website users, and transactions with MML:

Terms and Conditions

Privacy Policy

Warranty Policy

Returns Policy, where applicable

Any quotation, invoice, written agreement, credit application, or supplier/manufacturer warranty document issued in relation to a transaction

Where there is a conflict between these Terms and Conditions and a specific written agreement signed or formally accepted by MML, the specific written agreement will apply to the extent of the conflict.

35. Complaints and Disputes

Any complaint, query, or dispute must first be raised with MML in writing.

The customer must provide:

Full name or company name

Contact details

Invoice number, where applicable

Description of the issue

Supporting documents or photographs, where applicable

The parties agree to first attempt to resolve disputes through good-faith discussion before taking further legal action.

If a dispute cannot be resolved, it will be handled in accordance with the laws of the Republic of South Africa.

36. Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws of the Republic of South Africa.

The customer agrees that any legal proceedings will be subject to the jurisdiction of the appropriate South African courts.

37. Changes to These Terms and Conditions

MML may amend, update, replace, or revise these Terms and Conditions at any time.

The latest version published on the website will apply from the date of publication.

Customers are responsible for reviewing the Terms and Conditions before using the website, requesting a quotation, placing an order, making payment, collecting goods, or accepting delivery.

38. Severability

If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable, that provision will be severed from the remaining provisions, and the remaining provisions will continue to be valid and enforceable.

39. Entire Agreement

These Terms and Conditions, together with any quotation, invoice, written agreement, credit application, privacy policy, warranty policy, returns policy, or other applicable document issued by MML, constitute the entire agreement between MML and the customer in relation to the relevant transaction.

No verbal agreement, promise, representation, or undertaking will be binding unless confirmed in writing by MML.

40. Contact Details

For any questions, complaints, quotation requests, order enquiries, product enquiries, legal notices, or matters relating to these Terms and Conditions, please contact MML Mining & Lubricants using the details below:

MML Mining & Lubricants

Physical Address:
40 Reitz Street
Brits
0250
North West
South Africa

Sales Enquiries:
[email protected]

Telephone:
012 252 8505
082 779 3381